Below you will find the average delivery time for all our packages:

Once an order is placed, we need 1 to 3 business days to process it. During the week it usually takes one business day, but if you place your order on a Friday afternoon or over the weekend it may take a little longer.

Once your order has been processed, it will be shipped through our carrier and delivery takes an average of 8 to 12 business days.

We strive to make the ordering and delivery process as simple as possible for our customers. However, if you have any additional questions or concerns, please do not hesitate to contact our customer service team.

Placing an Order

The ordering process at Ximena Tulum is as straightforward as possible.

First, go to the product page and add it to your cart by clicking the "Add to Cart" button.

It is important to check that you have selected the correct variants. If everything is in order, click "Proceed to Checkout."

On the information page, enter your address details correctly. Make sure all information is accurate. Once the information is filled in correctly, you can click "Continue to Shipping."

On the "Shipping" page you will have the opportunity to review the address details you entered. It will also indicate that every shipment is completely free. As a token of appreciation to our customers, we always cover shipping and delivery costs.

You can then proceed by clicking "Proceed to Payment."

Payment Methods

At Ximena Tulum, all payment options are SSL encrypted, ensuring a secure environment.

You can choose from:

• Klarna (deferred payment)
• Credit card (AMEX, Mastercard, Maestro, Visa)
• PayPal
• EPS
• Instant bank transfer

Once you have selected your payment method, click "Complete Order" and follow the instructions to finalize your purchase.

If you have any issues with your order, you can contact us at: help@ximena-tulum.com

Shipping Costs

We cover the shipping costs for all orders.

All our products are delivered directly to your door completely free of charge. No minimum purchase amount is required.

Shipping Your Order

Found the perfect product on our website? Then you'll want to enjoy it as soon as possible!

In order to offer competitive prices, we group orders in large quantities and ship them together once the required volume is reached.

We appreciate your understanding and support in helping us work more efficiently and sustainably.

Important Note

📌 Like many other online stores, we may experience delays due to high order volumes or external logistics situations.

We ask that you keep this in mind when placing your order. We will do our best to ship your order as soon as possible.

Contact

For any questions or inquiries about your order, you can write to us at: help@ximena-tulum.com

Our customer service team will be happy to help you.